T: 01227 720724 M: 07808 960047

Canterbury Cottages, Kent


Guest Charter

What we are doing to ensure that you have a great and, most importantly, safe stay at Canterbury Cottages.

Firstly, we are ensuring that the cottage that you have booked will be cleaned and sanitised to the Covid Ready Guidelines from Visit England. We have produced a Risk Assessment that covers all aspects of our business and this can be seen on demand.

Booking in advance will be critical, as there will be limited capacity at Restaurants and Pubs and many Take-Aways need advance orders to allocate collection slots. We are preparing the shared facilities for your use. The Old Bakehouse will be cleaned regularly, and there will be a hand sanitiser in there for your use. We ask that you bring with you pegs, picnic baskets, picnic blankets etc, as the items that we usually provide will be removed for our guests safety.

We would ask that you minimise asking us to enter the building during your stay. If, for example, a dishwasher doesn’t work, we can try and sort it out over the phone in the first instance.

Our contact numbers are, Anne 07808960047 and Rob 07860858923.

We will pretty much always be around, across the courtyard. Please ring the doorbell and we’ll be there to answer your questions.

On arrival, the cottages will be open and ready for you and the cleaned keys will be in the cottage. Please try not to arrive before 1600 hours so that we can complete the enhanced cleaning under the cleaning protocols above.

What we are asking you to do to help us ensure that you have a safe and enjoyable holiday.

We ask that you socially distance from other guests please.

Be rigorous in following social distancing when out in public.

If you show any signs of having the virus then you must immediately go and get tested by contacting https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/get-an-antigen-test-to-check-if-you-have-coronavirus/

The result must be shown to us. If positive, you will need to leave if any Member of your party can drive you. If that is not possible and you have to self-isolate here, then you will be have to pay for all bookings that have to be cancelled as a result.

We will need you to provide, names, telephone numbers and email addresses of everyone in the party, so that we can pass this onto the NHS if it is required. This information will not be used for any other purpose. This must be provided at the point of arrival or before.

Remember the best way to stay safe is to regularly wash hands thoroughly.

Thank you and we look forward to welcoming you at Canterbury Cottages.

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